Good questions
FAQ & Amber Care
Is your amber genuine?
Yes. Every piece of our jewellery is made with natural Baltic amber, selected by hand. Cherry and green amber get their colour from heat and pressure treatment, which is standard practice for those shades, and we note it on each product page. Some home decor pieces, like our pumpkin, garland and tea light holder, are amber-colored glass, and their product pages say so.
Why does my amber look different from the photo?
Amber is a natural material, so colour, shape and inclusions vary from piece to piece. We choose stones that match each design as closely as we can, but no two are exactly alike.
How do I care for amber jewellery?
Put it on after perfume and lotion, wipe it with a soft damp cloth, and store it in a pouch away from harder gems and strong sunlight. A drop of olive oil, buffed off, restores the shine. Our full care guide is in the journal.
How do I pay?
No card is needed at checkout. After you place your order we email you a secure invoice within one business day, and your order ships as soon as it’s paid.
How long does shipping take?
Paid orders ship within 1–3 business days. Shipping is free on orders over $75.00 and a flat $8.95 otherwise. We ship anywhere in Canada.
What is your return policy?
Unworn, unused items can be returned within 30 days of delivery for a full refund of the item price. See Shipping & Returns for details.
Do you gift wrap?
Every order is wrapped in kraft paper and twine at no charge. You can add a gift note at checkout and we will tuck it inside.
Can I choose ring sizes?
Rings are available in the sizes listed on each product page. Message us before ordering if you need help finding your size.
How can I reach you?
Send us a note through our contact page and we’ll reply within two business days.